Privacy Notice

PLEASE READ THESE WEBSITE TERMS OF USE AND OUR PRIVACY NOTICE CAREFULLY BEFORE USING OUR WEBSITE

  1. WEBSITE TERMS OF USE

These terms of use (together with any documents referred to herein) (terms) tell you how you may make use of our website https://oxygenescapes.co.uk/ (our site). Use of our site includes (without limitation) accessing, browsing or interacting with our site.

Please read our terms carefully before you start to use our site, as they will apply to your use of our site. We recommend that you retain a copy of our terms for future reference. This version of our terms was published in April 2026.

By using our site, you confirm that you accept our terms and that you agree to comply with them. If you do not agree to our terms, you must not use our site.

Information about us

Our site is operated by Oxygen Conservation Limited (company number 13340769) (“us”, “we”). We are registered in England and Wales under company number 13340769 and have our registered office at Oxygen House, Grenadier Road, Exeter, Devon EX1 3LH, which is also our main trading address.

Changes to our terms or our site

We may revise our terms at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

We do not guarantee that access to our site, or any content on it, will always be available or uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of our terms and other applicable terms, and that they comply with them.

We do not represent that content available on or through our site is appropriate or available in all locations. We may limit the availability of our site to any person, business or geographic area at any time.

We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact hello@oxygenconservation.com.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Nothing in our terms grants you any legal rights in our site or its content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on our site or its content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within our site or its content. For the avoidance of doubt, you must not use any part of the content on our site for commercial purposes.

Use of our trade marks is strictly prohibited unless you have our prior written permission.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date or regarding the suitability or operation of our site.

Limitation of our liability

Nothing in our terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any information or content displayed on our site.

We will not be liable for any loss or damage caused by a virus, denial-of-service or distributed denial-of-service attacks or other technologically harmful material that may infect your computer or other device, their programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Except for enquiries or newsletter subscriptions, you may not upload or post any content to our site.

Viruses

We do not guarantee that our site is or will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer or other device programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the servers on which our site is stored or any servers, computers or other devices or databases connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching these provisions, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than our home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out in these terms, please contact hello@oxygenconservation.com.

Third party links and resources in our site

Where our site contains links to other websites and resources provided by third parties (including our social media channels), these links are provided for your information only. We have no control over the contents of those websites or resources.

Acceptable use rules

Your use of our site means that you accept, and agree to abide by, the following rules:

You may use our site only for lawful purposes. You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To send, knowingly receive, upload, download, use or re-use any material in a way which does not comply with our terms.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a failure to comply with our acceptable use rules through your use of our site.  When such a failure has occurred, we may take such action as we deem appropriate, including:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Issue of a warning to you.
  • Legal proceedings against you for any costs or damages we may suffer or to claim any other remedy to which we may be entitled to as a result of such failure.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for any actions taken in response to breaches of our acceptable use rules. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

We may revise our acceptable use rules at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions may also be superseded by provisions or notices published elsewhere on our site.

Applicable law

Our terms and their subject matter and formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please send an email to hello@oxygenconservation.com. Alternatively, you can write to us at Oxygen Conservation Limited, Oxygen House, Grenadier Road, Exeter, Devon EX1 3LH.

 

  1. PRIVACY NOTICE

About this privacy notice

 

Oxygen Escapes is committed to protecting and respecting your privacy. This privacy notice aims to provide you with information on how we collect and process your personal data through your use of this website and in your interactions with us. It also outlines your rights and explains what to do if you have any questions or concerns about your personal data.

Information about Oxygen Escapes

For the purposes of data protection law, the controller of your personal data is Oxygen Conservation Limited (company number 13340769). Oxygen Conservation collects and processes personal data of individuals who interact with us in relation to Oxygen Conservation. We are registered as a data controller at the Information Commissioner’s Office (ICO) with registration number ZB356237.

Our contact details are as follows:

  • Address: Oxygen Conservation Limited, Oxygen House, Grenadier Road, Exeter, Devon EX1 3LH.

Please direct any relevant queries to the email address listed above.

Information about our Privacy Notice

Our Privacy Notice applies to individuals who provide personal data directly to Oxygen Escapes, including any personal data provided:

What personal data do we collect?

When we refer to personal data, we mean any information that relates to you that may (either on its own or in combination with other information) identify you. We may collect the following types of personal data about you when you visit our website:

  • Identity information: This may include your title, name, date of birth, social media handles, and gender.
  • Dietary preferences: We may collect information about your dietary preferences and any allergies you may have. Please note that allergy information may constitute health data, which is “special category” personal data under data protection law. Where we collect such data, we will do so only with your explicit consent or as otherwise permitted by law.
  • Contact information: Including your postal address, email address and telephone number.
  • Technical data: Some information is automatically collected by our website, and includes your internet protocol (IP) address, login information (if you have an account with us), information about your internet browser, and other technical information about the devices you use to access this website. Collecting this information allows us to ensure that content is presented in the most effective manner for you and for your computer, and that our site is safe and secure.
  • Website usage data: We may collect information about the way that you use our website through cookies (for further information, please see below) and information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from our site.
  • Marketing data: We will also collect information about your preferences to receive marketing emails from us and your communication preferences.

Certain types of personal data are considered by data protection law to be more sensitive than others. This includes “special category personal data” (information relating to your health, racial or ethnic origin, details of sexual life, sexual orientation, religious beliefs, political opinions or any genetic or biometric data that is used to identify you) and “criminal offences and conviction data”.

Except with respect to any allergies you may have as mentioned above, we do not collect any special category personal data or information about criminal convictions or offences.

Failure to provide personal data

Where we need to collect personal data by law or in order to perform a contract we have with you and you fail to provide that data when requested, we may not be able to meet our legal obligations or perform the contract we have entered or are trying to enter into with you.

How is your personal data collected?

We collect personal data about you from the following sources:

  • Direct interactions: You may provide your personal data to us by making enquiries, sending us feedback, filling in forms or submitting applications to us, including via our site or linked third party websites (including our social media channels or ecotourism booking providers), by corresponding with us by phone, e-mail or otherwise, or otherwise by accessing, browsing or interacting with our site or our social media channels.
  • Automated interactions: As you interact with our website, our website provider will automatically collect technical data (see above for further information).
  • Third parties or publicly available sources: We may also receive personal data from third parties and public sources. This may include:
    • Analytics: We may receive technical data from analytics providers such as Google;
    • Transactions: If you place an order with us, we will receive data from payment and delivery providers (e.g. to confirm you have paid so we can arrange delivery).
    • Contact: If you sign up to our mailing list, we may also receive information from mailing service providers.

Why we process your personal data and our legal bases for doing so

When we collect, use and store your personal data, we will only do so where the law allows us to. Data protection law requires us to have a legal basis for processing your personal data.

In the table below, we set out further information about why we process your personal data and the legal reasons we rely on to do so.

Purpose / Activity Type of personal data concerned Lawful basis for processing
To undertake any contractual or legal obligations we owe to you or third parties; and

To liaise with you and/or third parties in connection with business and/or land management matters or opportunities between us and/or them

 

 (1)   Identity information (name and age bracket)

(2)   Contact information (specifically address and email)

(3)   Profile data

(4)   Video footage

(5)   Any medical data which is relevant (only collected where volunteered by the guests)

(6)   Particulars of trip / visit

(7)   Reviews / complaints / feedback

(8)   CCTV images / footage where applicable

(9)   Dietary preferences

 Compliance with our legal obligations (in connection with our obligations under tax law)

Necessary for our legitimate interests (in maintaining business/customer relations)

Protecting our property, taking steps to protect health and safety of our staff, customers / visitors and general public who use our land
To enable you to sign up to our mailing list and receive marketing emails from us

 

 (1)   Identity information

(2)   Contact information

(3)   Profile data

(4)   Marketing data

 Consent
To administer and manage our business and this website (1)   Identity information

(2)   Contact information

(3)   Technical data

 Necessary for our legitimate interests (to ensuring our website functions properly, managing IT services and ensuring network security, preventing fraud, running our business effectively, and in the context of reorganisation or restructuring of our business)

 

Necessary to comply with our legal obligations

 
To use data analytics and other automated technology to improve our website, products, marketing, customer relationships and experiences (1)   Technical data

(2)   Usage data

 Necessary for our legitimate interests (to help understand our customer base in order to enhance our product offering, to keep our website updated and working well, to personalise your experience on our website, and to help inform our marketing strategy)

 

 

Marketing information

We will only use your personal data for marketing purposes with your consent unless another lawful basis applies. You will be given the opportunity to opt out of receiving any marketing information by checking certain boxes on the forms we use to collect your personal data or unsubscribing from marketing emails via the hyperlink provided in such emails. You may also opt out of receiving any future marketing information at any other time by contacting us using the contact information set out in the ‘How to contact us’ section of our Privacy Notice.

Children’s privacy

Neither our site, our social media channels nor any of our products or services are aimed directly at children under the age of 13 and we do not knowingly collect their personal data.

Who will your personal data be shared with?

In certain circumstances we may pass your personal data to third parties. We will never pass your personal data unless you have allowed us to do so or we are allowed or required to do so by law. For example, we may share your personal data with:

With the Oxygen House Group Generally

  • We may share your personal data with any companies within the Oxygen Conservation group, which means our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006, and any associated companies which have common ownership or are under common control. This does not apply to information provided by you with us in connection with our recruitment process, which is covered above.

With third parties

  • We may share your personal data with selected third parties, including:
    • clients who have appointed Oxygen Conservation or Oxygen Escapes as agent to manage and operate landholdings on their behalf;
    • business partners and service providers in connection with the performance of any contract we enter into with them or you;
    • third parties who provide email delivery, customer relationship management and helpdesk services, or any other services which we choose to outsource;
    • IT hosting services or other software as a service (SaaS) platforms that we choose to use;
    • research partners and project collaborators (including prospective research partners and project collaborators); and
    • analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • Third party service providers, for example:
  • Business partners, suppliers and sub-contractors connected with a contract with you (e.g. payment and delivery providers if you place an order with us).
  • Analytics and search engine providers that help us with improving and optimising this website.
  • If we sell all or part of our business to another company, your personal data may be disclosed to the prospective seller or buyer.
  • Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so.
  • Our legal advisors and insurers, for example if we are involved in a dispute with you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

We do not routinely transfer your personal data outside the United Kingdom. Where this changes, we will ensure that appropriate safeguards are in place to protect your personal data.

How long we hold your information

We will only store your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements and, where required for us to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been settled.

When determining how long to store personal data, we consider the amount and nature of the data, the purposes for which it is kept, the sensitivity of the data and the potential risk of harm from unauthorised use or disclosure. We continually review what information we hold and will securely delete or anonymise personal data which is no longer required. For further information about how long we store your personal data, please contact us.

Your rights

Data protection law provides individuals with various legal rights, which may be exercised in certain circumstances. You have the following legal rights over your personal data:

  • The right of access: You have the right to obtain a copy of the personal data we hold about you as well as other information about how we are processing your personal data.
  • The right to rectification: You have the right to have your personal data corrected if it is inaccurate or incomplete.
  • The right to erasure: In certain circumstances, you have the right to request we delete your personal data (such as where we no longer need your personal data for the purpose it was originally collected for).
  • The right to restrict processing of your personal data: You may ask us to restrict the use of your personal data in certain circumstances (such as where you believe your personal data is incorrect and we need to verify the accurate of the personal data we hold)
  • The right to object: You may object to our processing of your personal data in certain circumstances, such as where we are processing your personal data on the basis of “legitimate interests”. Please note, you always have the right to object to processing of your personal data for direct marketing purposes.
  • The right to data portability: This right allows you to request that we transfer your personal data to you or another third party in a commonly used, machine-readable format. Please note, this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.
  • The right to withdraw consent: Where we are relying on your consent to process your personal data, you have the right to withdraw your consent at any time, and may do so by contacting us via hello@oxygenconservation.com. If you decide to withdraw your consent, that does not mean that our use of your personal data before you withdrew your consent is against the law.

Some of these rights do not apply in all circumstances and we may be able to refuse or partially refuse requests in certain circumstances such as where a legal exemption applies. In most cases we have one month to respond to you. Occasionally, we may need to verify your identity before we are able to process a request.

Automated decision-making and profiling

Automated decision-making is when a computer or similar electronic system uses personal information to make decisions about people without human involvement. Profiling takes place when different aspects about a person (such as their behaviour, interests or personality) are analysed in order to make predictions or decisions about them.

We do not carry out automated decision making (including profiling). If that changes we will update this Privacy Notice and notify you in writing (where appropriate).

Complaints

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are not happy with the way we are processing your personal data or have processed your request. Details of how to do this can be found at https://ico.org.uk/make-a-complaint/.

In the first instance, please contact us at hello@oxygenconservation.com to discuss your concerns and we will make every effort to resolve any issues.

Changes to this Privacy Notice

This Privacy Notice was published in April 2026. We will update and change this Privacy Notice from time to time to keep it up to date and accurate. We will always publish the most up to date version on our website. If we make a substantial change that affects your rights, we will notify you of the change, usually by email.

Accessibility

If you would like this website Privacy Notice in another format (for example: audio, large print, braille) please contact us.